All sales are final. We do not offer refunds or exchanges for any products. Please ensure you review your order carefully before completing your purchase. If you have any questions about a product, feel free to contact us before purchasing.

Once an order has been placed, it cannot be canceled or changed. Please make sure all your information is correct before submitting your order.

If you receive a damaged or defective product, please contact us within 1-2 days of receiving your order. We may request photos or other documentation to assess the issue. Due to being a small business just starting out, we have a limited amount of stock, so we might not be able to replace an item immediately if there is an issue. We appreciate your understanding and will work with you to find the best solution.

At ShopPinkJess, we carefully package all orders to help ensure safe delivery🫶🏻. However, once the package leaves our hands, we are not liable for the condition of the product due to how the courier or AusPost handles the package📦.

Additionally, we are not responsible for lost or missing packages due to incorrect addresses provided by the customer. Please double-check your shipping details before finalizing your order.

Order processing times typically range from 2-5 business days. Shipping times vary based on your location, but most orders are delivered within 5-10 business days within Australia. Please note that delays may occur due to holidays or other unforeseen circumstances.

Yes, we can offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location. Please send us a message so we can give you a quote for shipping. Please also check our shipping policy for more details.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

We accept the following payment methods: Credit cards, PayPal, Afterpay, Apple Pay & Google pay. All payments are processed securely.

If you have any other questions or need assistance, please contact us at info@shoppinkjess.com

Our "all sales are final" policy applies to all products. However, if there is an error on our part, such as sending the wrong item, please reach out to us. Given our limited stock, immediate replacement may not always be possible, but we will do our best to resolve the issue.